Return Policy
Tommy Bahama offers 30 Days Free Returns to help make your shopping experience simple and worry-free. Please review the return requirements and contact us before sending any item back.
30 Days Free Returns
Tommy Bahama accepts eligible returns within 30 days of delivery. Return shipping is free when the return is started through our customer service team and follows the return instructions we provide.
Please contact customer service before sending any return. Returns sent without contacting customer service first may not be accepted.
Return Eligibility
To be eligible for a return, the item must meet the return conditions below.
- The return request must be made within 30 days of delivery.
- The item must be unused, unworn, unwashed, and undamaged.
- The item must be in its original condition with original tags, labels, and packaging when applicable.
- Swimwear, intimate apparel, or similar items must include all original tags and protective liners, if provided.
- The item must not be marked as final sale, non-returnable, or otherwise excluded from returns.
Non-Returnable Items
Some items may not be eligible for return. Non-returnable items may include:
- Items marked final sale or non-returnable at the time of purchase
- Items that have been worn, washed, altered, used, damaged, or are missing original tags or packaging
- Gift cards or digital products, if offered
- Personalized, customized, or special-order items, if offered
- Items returned without first contacting customer service for return instructions
How to Start a Return
To begin a return, please contact Tommy Bahama customer service first. We will provide the correct return instructions and return details for your request.
- Email [email protected] with your return request.
- Include your order number, full name, email address, item name, and reason for return.
- Wait for our customer service team to send the correct return instructions and return details.
- Package the item securely in its original condition, including tags and packaging when applicable.
- Ship the return only after you have received return instructions from customer service.
Please do not send your return to any address before receiving return instructions from our customer service team.
Return Instructions & Return Details
We do not display a fixed return address on this page. Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Returns sent without contacting customer service first may not be accepted, may experience delays, or may be unable to be matched to your order.
Return Shipping Cost
Tommy Bahama offers 30 Days Free Returns for eligible items. Return shipping is free when you contact customer service first and follow the return process provided by our team.
If an item is shipped back without authorization or without following the return instructions, it may not qualify for free return service and may not be accepted.
Refund Process
Once your returned item is received and inspected, we will review whether it meets the return eligibility requirements. If approved, your refund will be processed to the original payment method when possible.
Refund processing time is typically 3–15 days after the returned item is received and inspected.
| Return Step | Timing | Details |
|---|---|---|
| Return request | Within 30 days of delivery | Contact customer service before sending the item back. |
| Return inspection | After the return is received | The item is checked for eligibility and condition. |
| Refund processing | 3–15 days after receipt and inspection | Approved refunds are processed after the returned item has been reviewed. |
Exchanges
If you need a different size, color, or item, please contact customer service at [email protected] before sending anything back. Our team will review your request and provide the next steps based on item availability and return eligibility.
In some cases, the original item may need to be returned first before a replacement or new order can be arranged.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and help resolve it.
Please include:
- Your order number
- The name and email address used for the order
- A clear description of the issue
- Photos of the item, packaging, label, or damage, if available
Final Sale Rules
Items marked as final sale, clearance final sale, non-returnable, or otherwise excluded from returns at the time of purchase are not eligible for return, exchange, or refund unless required by applicable law.
Please review product details carefully before purchasing any item marked final sale.
Return Condition Review
Returned items are inspected after they are received. If an item does not meet the return eligibility requirements, the return may be declined.
Items that are used, worn, washed, altered, damaged, missing tags, missing packaging, or returned without prior customer service approval may not be accepted.
Need Help With a Return?
For return instructions, exchange questions, refund updates, or damaged item support, please contact Tommy Bahama customer service before sending anything back.
Email: [email protected]
