Overview

Tommy Bahama respects your privacy and is committed to handling customer information responsibly. This policy describes the types of information we may collect, how we use it, and the choices you may have regarding your personal information.

By using the Tommy Bahama website, placing an order, creating an account, contacting us, or subscribing to marketing communications, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information that you provide directly, information related to your orders, and certain technical information collected automatically when you use our website.

• Contact information, such as your name, email address, shipping address, and billing address
• Order information, such as items purchased, order number, delivery details, and purchase history
• Account information, if account features are available and you choose to create or use an account
• Customer support information, such as messages, return requests, exchange requests, product questions, and related details
• Marketing preferences, such as email subscription status and communication choices
• Website usage information, such as pages viewed, interactions, device type, browser type, and general website activity

How We Use Information

Tommy Bahama uses collected information to operate the store, process orders, provide customer support, improve the website, and communicate with customers.

• To process, confirm, fulfill, and manage orders
• To provide shipping updates, order updates, return support, and exchange support
• To respond to customer service questions and product inquiries
• To manage customer accounts, if account features are available
• To detect, prevent, and address fraud, security concerns, or misuse of the website
• To improve website performance, product presentation, and customer experience
• To send marketing emails when you have subscribed or otherwise opted in
• To comply with applicable obligations and protect our rights, customers, and store operations

Order Processing

When you place an order with Tommy Bahama, we use the information you provide to review the order, process payment, prepare shipment, provide order updates, support returns or exchanges, and respond to related customer service requests.

Please make sure your order, contact, and shipping information is accurate. Incorrect or incomplete information may delay order processing or customer support responses.

Payment Information

Tommy Bahama may accept payments through PayPal, Stripe, and credit card payment options. Payment details are handled through the applicable payment processor used at checkout.

We do not ask customers to send full payment card details by email or contact form. For your security, please do not include credit card numbers, security codes, or other sensitive payment details in customer support messages.

Cookies & Analytics

Tommy Bahama uses cookies and similar technologies to support website functionality, remember preferences, understand site activity, improve performance, and help us evaluate how customers use the store.

Cookies may help with features such as cart activity, checkout functionality, page navigation, website analytics, and general customer experience improvements.

• Essential cookies help the website operate properly.
• Preference cookies may remember selected settings or shopping activity.
• Analytics cookies help us understand website performance and usage trends.
• Marketing cookies may help measure or improve promotional communications when applicable.

You may be able to control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Email Marketing

If you subscribe to Tommy Bahama emails or otherwise opt in to receive marketing communications, we may use your email address to send updates about products, offers, promotions, store news, and related content.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at [email protected]. Even if you unsubscribe from marketing emails, we may still send non-marketing messages related to orders, customer service, transactions, or policy updates.

Service Providers

We may share information with service providers that help Tommy Bahama operate the website, process orders, accept payments, deliver products, provide customer support, manage email communications, improve website performance, or protect store security.

These service providers may access information only as needed to perform services for Tommy Bahama and are expected to handle information responsibly.

Data Security

Tommy Bahama uses reasonable administrative, technical, and organizational measures designed to help protect customer information. However, no website, online store, email communication, or electronic storage method can be guaranteed to be completely secure.

Please help protect your information by using secure devices, keeping account details private, and avoiding the submission of sensitive payment information through email or contact forms.

Data Retention

We retain customer information for as long as reasonably necessary to provide services, process orders, support returns and exchanges, maintain business records, improve customer experience, resolve disputes, prevent fraud, and comply with applicable obligations.

Retention periods may vary depending on the type of information, the purpose for collection, and operational needs.

Customer Privacy Rights

Depending on where you live, you may have privacy rights related to your personal information. These rights may include the ability to request access, correction, deletion, restriction, portability, or withdrawal of certain permissions.

To make a privacy request, contact Tommy Bahama at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

The Tommy Bahama website is intended for general audiences and is not directed to children. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can review the request and take appropriate steps.

International Users

Tommy Bahama may serve customers in different locations. If you access the website or place an order from outside your country of residence, your information may be processed in connection with order fulfillment, payment processing, customer support, and website operations.

By using the website, you understand that information may be handled as needed to provide store services and respond to your requests.

Policy Updates

Tommy Bahama may update this Privacy Policy from time to time to reflect changes in store operations, website features, customer support practices, or other business needs.

When changes are made, the updated policy will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

Contact Information

If you have questions about this Privacy Policy, customer information, marketing preferences, or privacy requests, please contact Tommy Bahama customer support.